Avenza Pro Warranty Support

Submit a Warranty Request

Need support with your Orilux pool heat pump? Submit your warranty request below and our support team will review your details.

Before You Submit

Please have the following information ready so we can assess your request quickly:

Model number
Serial number
Proof of purchase or invoice
Installation date
Installer or dealer details
Photos or video of the issue
Description of the fault or error code

Warranty Assessment

Warranty requests are assessed based on product warranty terms, correct installation, service history, and fault diagnosis.

Submitting this form does not automatically approve a warranty claim. Our team may request further information before confirming the next step.

Warranty Request Form

Please complete the form below and our technical support team will review your warranty request.

Full Name* Email Address* Phone Number* Installation Address* Product Model* Serial Number* Date of Purchase* Date of Installation Installed By Describe the Issue* Upload Proof of Purchase Upload Photos / Videos I confirm the information provided is accurate and understand Avenza Pro may request further details before assessing this warranty claim.

What Happens Next?

1. Submit Request

Send through your product and fault details.

2. Review

Our support team reviews the information provided.

3. Diagnosis

We may request photos, video, installer notes, or technician feedback.

4. Resolution

If approved, we’ll advise the next steps for repair, parts, or service support.

Need Technical Support First?

Some issues can be resolved with basic checks, settings updates, or installation review.

Visit Technical Support

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