Orilux Technical Support & Service
Access Orilux pool heat pump manuals, technical resources, warranty information and Australian-based product support from Avenza Pro.
Need a Manual?
Download installation and operating manuals for Orilux pool heat pumps.
View manuals →Technical Problem?
Get help with installation, commissioning, operation or troubleshooting.
Get technical support →Warranty Support?
Access current Orilux warranty information and warranty support requirements.
View warranty →Orilux Manuals & Downloads
Select your Orilux pool heat pump below to access installation, operation and technical documentation.
Orilux OX16
Installation, operation and technical information for the Orilux OX16 R290 inverter pool heat pump.
Orilux OX20
Installation, operation and technical information for the Orilux OX20 R290 inverter pool heat pump.
Orilux OX26
Installation, operation and technical information for the premium Orilux OX26 R290 pool heat pump.
Orilux Warranty
View current Orilux warranty coverage, conditions, requirements and important product warranty information.
Heat Pump Calculator
Estimate the Orilux heat pump size required for your pool based on pool volume, location, target temperature and swimming season.
Technical Assistance
Need help with installation, commissioning, operation, error codes or troubleshooting? Contact Avenza Pro technical support.
Technical Support When You're On Site
Avenza Pro provides Australian-based technical support for Orilux dealers, installers and pool professionals.
Whether you are commissioning a new installation or diagnosing an existing system, our team can help with product setup, operation and troubleshooting.
- Installation and commissioning assistance
- Water flow and plumbing troubleshooting
- Electrical requirement information
- Controller and operating assistance
- Error code troubleshooting
- Wi-Fi setup guidance
- Pool heat pump sizing assistance
- Warranty and service support
Before Contacting Technical Support
Having these details ready will help our technical team diagnose your issue more efficiently.
Identify the Model
Confirm the Orilux model and heating capacity shown on the unit identification label.
Serial Number
Record the serial number or take a clear photograph of the heat pump rating plate.
Installation Photos
Take photos showing the heat pump, plumbing, bypass valves and surrounding installation area.
Error Code
Record the exact warning or error code shown on the controller before resetting the unit.
Common Pool Heat Pump Checks
Before requesting technical assistance, a few basic checks can help identify many common operating issues.
Heat Pump Not Heating?
- Confirm the pool filtration pump is operating.
- Check there is sufficient water flow through the heat pump.
- Confirm bypass and isolation valves are correctly positioned.
- Check the selected water temperature is higher than the current pool temperature.
- Confirm the unit is operating in heating mode.
- Check the controller for any error or warning codes.
Before Resetting a Fault
- Record the exact error code.
- Photograph the controller display.
- Check the relevant product manual.
- Check water flow and filtration operation.
- Do not repeatedly reset a unit displaying the same fault.
- Contact Avenza Pro if the fault returns.
Orilux Warranty Information
Orilux pool heat pumps supplied through Avenza Pro are supported in Australia by Avenza Pro.
Warranty coverage varies according to the product, component, installation and conditions of use. Always refer to the current warranty document for complete coverage conditions and exclusions.
View Current WarrantyPreparing a Warranty Request?
Please have the following information available:
- Heat pump model
- Serial number
- Proof of purchase
- Installation date
- Description of the issue
- Installation photographs
- Error code where applicable
- Photos or video showing the fault
Speak With Avenza Pro Technical Support
If the product manual doesn't resolve your issue, contact our Australian team for assistance with Orilux pool heat pump installation, operation, troubleshooting or warranty enquiries.
Orilux Pool Heat Pump Support FAQs
Common questions about Orilux manuals, installation, troubleshooting and warranty support.
Where can I download an Orilux pool heat pump manual?
Orilux OX16, OX20 and OX26 manuals can be downloaded directly from this Avenza Pro Technical Support page.
Who provides technical support for Orilux pool heat pumps in Australia?
Avenza Pro provides Australian-based product and technical support for Orilux pool heat pumps supplied through the Australian distribution and dealer network.
What should I do if my Orilux heat pump shows an error code?
Record the exact error code and take a photograph of the controller before resetting the heat pump. Check the relevant product manual and contact Avenza Pro if the error continues or returns.
Why is my pool heat pump running but not heating?
Check filtration operation, water flow, bypass valve settings, operating mode and target water temperature. Ambient temperature, pool size, heat loss and pool cover use can also affect heating performance.
What information should I provide when requesting technical support?
Have your heat pump model, serial number, controller display, error code, installation photographs and a description of the issue ready.
Where can I find the Orilux warranty?
The current Orilux warranty document is available in the warranty section of this page.
Does Avenza Pro provide support to pool builders and installers?
Yes. Avenza Pro provides product and technical assistance to pool builders, dealers and installers working with Orilux pool heating equipment.
How do I know what size Orilux heat pump I need?
Heat pump sizing depends on pool volume, location, target temperature, swimming season, pool cover use and site conditions. Use the Avenza Pro heat pump calculator or contact the team for assistance.