Technical Support & Troubleshooting
Need help with your Orilux pool heat pump? Avenza Pro provides technical support, troubleshooting guidance and product assistance for dealers, builders and pool owners across Australia.
Australian support backed by real pool heating experience
At Avenza Pro, we understand that pool heating systems need to perform reliably across a wide range of Australian conditions. From cool Victorian mornings to coastal environments and extended swim seasons, our technical support team is here to help with setup, diagnostics and performance optimisation.
Whether you're troubleshooting an issue, checking installation requirements or wanting advice on getting the best performance from your Orilux heat pump, our team is ready to assist.
Installation Support
- Heat pump placement guidance
- Clearance requirements
- Airflow recommendations
- Plumbing setup assistance
- Electrical and power guidance
- Controller setup support
Performance Optimisation
- Heating time expectations
- Pool cover recommendations
- Runtime optimisation
- Seasonal heating setup
- Temperature management advice
- Energy efficiency recommendations
Diagnostics & Troubleshooting
- Error code assistance
- Heating performance issues
- Wi-Fi connection troubleshooting
- Water flow diagnostics
- Noise and vibration checks
- Controller and sensor support
Built for Australian conditions
The Orilux OX26 range is designed to perform across changing Australian climates with advanced inverter technology, R290 refrigerant and intelligent heating control.
Factors such as pool size, weather conditions, wind exposure, runtime, pool covers and filtration setup can all affect heating performance. Our support team can help ensure your system is configured correctly for maximum efficiency and comfort.
Common troubleshooting questions
Why is my pool heating slower than expected?
Pool heating performance can be affected by ambient temperature, wind exposure, pool size, evaporation and runtime settings. Using a quality pool cover and allowing longer inverter runtimes can significantly improve heating efficiency.
Why is my heat pump stopping and starting?
Modern inverter heat pumps automatically modulate output based on heating demand and water temperature. This is normal behaviour designed to improve efficiency and maintain stable temperatures.
What temperature should I run my pool at?
Most residential pools are commonly heated between 26°C and 29°C depending on comfort preference and swim season goals.
Does a pool cover really make a difference?
Yes. Pool covers can dramatically reduce heat loss through evaporation and are one of the most effective ways to improve heating performance and reduce operating costs.
Why is airflow around the heat pump important?
Heat pumps require unrestricted airflow to operate efficiently. Blocked or restricted airflow can reduce performance and increase operating strain on the system.
Need technical support?
Contact Avenza Pro for assistance with your Orilux heat pump, installation guidance, troubleshooting or performance advice.
Technical Support
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Error code?
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